Early last year we evaluated the key elements that we thought had led to our success with On Time Delivery and Quality. One of these was in the inclusion of engineering expertise at the quote stage of our manufacturing process.
We work in a team, with both engineering and quality, to develop quotes that incorporated best practices into the process from engineering and quality. From this evaluation we decided to enhance our engineering department and invested in a new manager to add both capacity and further expertise to this strategic advantage of our firm.
This new team member is helping us to work even better with quality and production to ‘do it right the first time’. This was an investment made to help us to achieve our overall objective of performance optimization.